I received my laptop yesterday but have been unable to get the touchpad to work. I’ve tried to get it working on CachyOS and Windows 11 but the closest I’ve gotten it to working was an error about failing to get the HID descriptor in device manager.
I have tried reseating the module, cleaning both the pins and the connector and getting all the necessary drivers. The module, and all parts of the input connector seem fine aside from one of the pads being torn off from the touchpad module.
Would you show the output of some status commands for this module? Maybe dmesg in Linux.
Please also show a screenshot of the error you refer to in Windows.
Here’s the windows error and the output from “libinput list-devices” and “dmesg”
dmesg - Pastebin.com | libinput - Pastebin.com
Similar thread: Touchpad NOT working - I2C HID Device Code 10 WIndows 11
Quite a lot of results on the web: windows i2c a request for the hid descriptor failed at DuckDuckGo (not just a FW problem).
Thing is, this is the newer haptic touchpad module (iirc first batch to include it) and I haven’t had better luck getting it recognized on linux so I don’t think it’s a windows issue.
I’d recommend logging a support ticket, but hopefully someone who has this touchpad working on a FW 16 can show their dmesg/libinput outputs, and anything they did to get it working.