Framework 180w power adapter stopped working after 2 days

Framework Laptop 16
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Just got a framework 16 and have been enjoying it thus far aside from some minor bugs. I swapped the battery max charge percentage to 80% in the bios for battery health reasons then left the laptop to charge on its adapter. It fails (no charge, light does not turn on) and the adapter no longer is able to charge anything (framework, phone, other laptop, etc). Meanwhile, a different usb c adapter could charge it just fine. There is no damage of any kind to the adapter as far as I can tell, and it’s hardly been used - I haven’t even charged this thing over night because of how damn hot it gets while charging. Hoping there’s something I can do to fix this because that was 80$ I don’t want to lose. Thanks in advance.

Edit: tested the usbc cable, and that works fine. Seems to be an issue with the adapter or main plug.

2

Welcome!

If you’ve just gotten the adapter (or the machine itself) from Framework, I’d suggest contacting them. It sounds like you received a dud, and I’m pretty sure they’ll replace it under warranty after only a few questions to confirm to them that that’s the thing that isn’t working anymore.

1 Like
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I second that. If the power adapter isn’t working get in touch with Framework and they’ll probably send you a new one. I’m a bit surprised to hear the power adapter having issues, but I’ve sure it’s bound to happen at some point.