I’ve seen posts about Logitech keyboard or the receivers, but wondering if anyone has had issues with the MX Brio webcam? Every time I connect the webcam it will end up crashing my FW. Takes about 20-30 seconds after it’s connected to do so.
Source
Windows Camera
Summary
Stopped responding and was closed
Date
2025-01-12 13:36
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.WindowsCamera_2024.2408.1.0_x64__8wekyb3d8bbwe\WindowsCamera.exe
Problem signature
Problem Event Name: MoAppHangXProc
Package Full Name: Microsoft.WindowsCamera_2024.2408.1.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 2024.2408.1.0
Application Timestamp: 66d7528f
Hang Signature: 7c4f
Hang Type: 2097280
Waiting on Package Full Name: UNKNOWN
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version: 0.0.0.0
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 7c4fac7c4996917ee8755851c08843ad
Additional Hang Signature 2: 8215
Additional Hang Signature 3: 82158f820a8fec748d87f05b24c6ad17
Additional Hang Signature 4: 7c4f
Additional Hang Signature 5: 7c4fac7c4996917ee8755851c08843ad
Additional Hang Signature 6: 8215
Additional Hang Signature 7: 82158f820a8fec748d87f05b24c6ad17
Extra information about the problem
Bucket ID: 77ebb09ac899ce539a1177e352d9373a (1878414337821456186)
Took a quick look at the Logitech website and see that there are multiple downloads and updates for this camera with releases every other month. Hopefully their bloatware is not causing the issue.
Though this likely explains why it works fine under Linux as it is using a basic driver for the camera.
I have not downloaded any additional software from the Logitech website; just using whatever drivers come with or are installed automatically by Windows. The webcam works well on my other Windows machines, just not the Framework.
Your other Windows machines use different mainboard components, and the driver stack will not be identical. I would look into getting the software from Logitech, as it is THEIR responsibility to ensure hardware compliance with their products.
At the end of the post there’s this: “EDIT2: I disabled the AMD Audio CoProcessor and it worked. I was able to plug my external webcam in and it was recognized and the laptop showed no other issues as described above. So far I am not seeing any negative consequences of disabling the CoProcessor, so for the time being I will keep this disabled.”
I don’t have AMD Audio CoProcessor but I did disable AMD HD Audio Device and AMD USB Audio Device and now I can use the webcam without crashing. I have no idea if this is part of the Framework drivers or if this is an AMD bug, I only have Intel and Qualcomm machines to test on (both of which are just plug and play).
Disabled both AMD High Definition Audio Device and AMD USB Audio Device disabled and rebooted
Webcam worked
Enabled AMD USB Audio Device and rebooted
Problems came back
Enabled AMD High Definition Audio Device and disabled AMD USB Audio Device and rebooted
Webcam works
So, at least based on my quick testing, it seems AMD USB Audio Device is the one that’s incompatible with the webcam. Disabling just that device resolved the webcam issue. I’m not sure what the side effects of disabling this might be.
I can confirm this issue (and solution) for both a Logitech C720 and C910. Windows 11 24H2 on Framework 13 with AMD Ryzen; framework driver bundle from October 2024.
Detailed error description:
Starting Windows Camera app with only internal camera enabled works fine. I can afterwards connect one of the Logitech cameras and then switch between the two.
But if I first connect one of the Logitech cameras and then start Windows Camera, the app will freeze. Even worse, I’m not able to do a clean reboot, as Windows will get stuck while shutting down.
Disabling AMD USB Audio device also resolved the issue for me. I’m so glad I found your hints!
Just a last thought: both Logitech cameras I tested have a microphone included. This could be the point where things interfere.
Oh, and disabling AMD USB Audio Device does not disable the built-in microphone. Great! Thanks!