I just received my framework laptop and it won’t boot. I don’t get any screen activity. I do see a series of blinking lights on the left side, a series of green and red blinks.
is there a guide to reading these blinks? I did try opening the laptop and reseating a few connectors and the RAM and the m.2.
I found this guide for the POST lights!
looks like my laptop is not passing " CPU deassert sleep S4" and " CPU reached S0 state"
@Rex_Roof I’d suggest contacting support based on the results of this thread with the same diagnostic code: Framework Not Booting - possibly a CPU issue
I had the same problem support was able to get me a replacement board
The lights can be decoded here: My Framework Laptop is not powering on
Edit - my bad, I see now that you had referred to that in your original post. Hang in there, things will get sorted out. I am very happy with my machine, hopefully you will be as well once you’ve gotten your issues sorted out.
thanks all, I’ve contacted support.
I watched the LED on the side of the laptop just after it powered on. after the white blink, the 4th and the 10th blink were red.
support has ordered me a new laptop, but sadly that puts me at the end of the queue, so it’ll be months before I get a replacement.
Hi Rex, I think that may be an error in our “replacement laptop” emails. Whenever we send a replacement unit for a DOA, that goes at the front of our line. The generated email may say that it is in a later batch, which is an issue that we’re fixing.
that is great news. if I look in my account, the new order currently says it’s batch 4 and will ship in october.
my replacement laptop shipped! so I guess the messaging was just confused.
Does anyone have the equivalent page for the Framework 16?
That is for the Framework-13. I would like the POST diagnostic lights for the Framework-16. In particular, what does alternating red/blue indicate?
The FW16 uses a similar flashing pattern as the FW13. See the link posted earlier in this thread.
The first 12 blinks appear to be the same purpose as the FW13.
The BIOS code (8 blinks) meaning is different, and that has not been documented.
Various threads here have mentioned BIOS code and what support did about them. For example FW13/16 AMD BIOS code 0xC5 has resulted in mainboard swaps so far.
Usually when you get blinking red/blue lights it’s due to the mainboard training on the ram or due to the keyboard cover being removed. but it’d depend on the blink pattern. it can take from 5 to 30 minutes for the mainboard to train on the ram.
The blinking due to the top cover being removed can be disabled in bios as well.
Unfortunately, the machine will not stay up for more than 20-30 seconds. If I do not press F2, then the machine will start the boot process, otherwise, it enters the BIOS screen and then shuts down.
Do you get anything in this?
ectool panicinfo
Mind you, that is probably only obtainable if you have an EC CCD tool because your system is not up long enough to be able to type the command.
There are some leds on the left and right sides in between the front and back expansion card, do they blink at all?
In the below picture it’s after the USB-C port and before the USB-A port the small circle.
If your power button lights up, but you don’t see the screen come on, and the side LEDs are blinking
If the laptop does not successfully exit the BIOS after 20 seconds, the side LEDs next to the Expansion Cards will blink out a code with the status of various subsystems/boot initialization steps.
Note: If you enter the BIOS menu, pause the boot process, or have no OS installed, you may see this diagnostic blink sequence triggered even when there are no hardware issues preventing the system from booting.
The code will blink white, then 12 blinks that are red or green, then orange, then 8 blinks that are blue or green. If the flash is green, then the check for that specific item passed.
