Laptop Only Boots with 1 Memory Module

Community Support
1

Good afternoon everyone,

Very excited to receive my Framework DIY today. I followed the guide and put everything together, and on the my first attempts, the laptop didn’t boot. After some troubleshooting and deciphering the POST codes, it appeared to be a memory issue (the 11th POST led was orange). I followed the steps here. Reseating did not solve the issue. What did solve the issue is only booting with 1 module of memory.

Both modules will boot on their own with no issues, but when I try to boot with the second module, I get no screen and the same POST code as before. I ordered 2x8 of crucial from framework when I initially ordered the laptop. I am at a complete loss and wasn’t able to find others with this issue. Anyone have any thoughts on what could be causing this?

2

Sorry to hear that.
Did you try both memory sockets with both modules? Could you please try all combinations and try to boot?

  1. Mod A in Socket A
  2. Mod A in Socket B
  3. Mod B in Socket A
  4. Mod B in Socket B
  5. Mod A in Socket A & Mod B in Socket B
  6. Mod A in Socket B & Mod B in Socket A

Maybe we can pinpoint the error :slightly_smiling_face:

3

Thanks for the quick reply, Mod A and B boot when in Socket 0, with no booting when either of the modules are in Socket 1, on their own or in pairs.

4

Sounds like socket 1 on the mainboard is dead. You should raise a support ticket with Framework

1 Like
5

Sounds like a plan. I will attempt that and update this post as events occur!

1 Like
6

Update for everyone: After going through these steps (and just letting the laptop sit for 20 minutes), they’re sending a replacement main board.