Hi all, so ive seen a hand full of people runninto an issue similar to this but havent been able to find a fix and im still awaiting a response from the tech support team to my ticket. In the mean time i figured id try to get help here. So i just received my fw16 yesterday and noticed that some of the keys off rip just didnt work. Namely the most important being e g h, and right arrow. I used via to test the keys and some of my func keys dont work either and when i press fn it doesnt register as a key on via so i cant turn on or off fn lock which makes it hard to know which keys are actually not working or which just dont register because their function restarts a page etc. But yea i cant boot to bios so i know that means at least my f2 does work as well as the e g and h. Any suggestions to fix this would be great!
Try to update the BIOS/firmware if you can.Always the first thing to do when having a weird problem to ensure it’s not drivers. Also is that a new install or an old install? If its ol then it might miss some drivers.
You can also check if the keyboard is connected properly and disconnect/reconnect it in hope its just a bad connection that was partially unplugged by shipping guys throwing the box around. It’s very easy to do as you have guides on how to do this for every framework model. That’s pretty weird because all frameworks have extensive full usage tests before leaving the factory.
Note that some keys are internal functions and won’t show up on Via’s key tester. Fn is one such key. It’s handled entirely internally within the keyboard and isn’t transmitted to the OS. Backlight function keys are also internal only keys.
I would also check that the connection between the laptop and the keyboard is clean and free of debris. Ensure that the connection is not a weak spot.
If all of that is done, and you are still having the issue, then I suspect you will need a new keyboard. Congrats on your new FW 16 and welcome to the community!
Yea all my bios and firmware are up to date and its a new windows install yea.
As for the disconnected part im not surenwhat you mean cuz i ordered the DIY version so i attached it myself the first time. I dont see a guide on issues with a fw16 keyboard just the fw13 which is built different so im not sure which you were referring to.
Thanks! Yea ive tried chexking all that so i think my keyboard is just shot which is a huge bummer it sucks that it hapoened on my first one but oh well.