Omnipresent vertical green line

Community Support
1

I got my Framework 16 yesterday. I love it, but I have one big issue.

I have this vertical green line on my screen no matter what I am doing. It’s there when I’m using my desktop normally – Arch btw; it’s there in the BIOS; and I tested a Fedora 40 live version and it was there too. I’m on the latest 3.03 BIOS and I have the dgpu module installed. Is this a defective panel? I’m thinking I should reach out to support but want to be sure I am not missing something.

Pictures of the line:

In Plasma: EDIT it doesn’t show up in a screenshot. Which tells me it is very likely something with the hardware
In BIOS

20240611_183916
20240611_1839161920×1440 124 KB

Happens in Fedora live as well, but I didn’t get a picture

Also, completely unrelated, I’m getting about -50db of electrical whine when the fans are silent. Is that normal?

2

Yes. You could (carefully) touch against the top or bottom rim of the display where the defect pixel row is. Maybe that helps. But you’ll probably want to get a display replacement.

2 Likes
3

Warranty claim was accepted after an easy to follow tour to investigate what exactly was broken. I’m please with FW support :slight_smile:

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