Yesterday my laptop turned off suddenly. I booted it back up, but noticed that I could only charge from one of my three usb-c ports. At the end of the day, I noticed that the charge had stopped at some point and I had been running on battery power. I rebooted and the system failed to come on.
When I press the power button, it lights up for 3-5 seconds, then turns off. The light beside the card slots would blink green several times. However, now that doesn’t even happen. If i leave the laptop for a long period (+30m), it sometimes turns on and boots properly. However, once it sleeps or powers down it fails to restart again.
I have tried several steps, based on tips found here, but the laptop will not charge and now I can not get it to turn on. What i have tried:
I have tried multiple AC power cables in multiple outlets and confirmed they work with other devices. I have also switched around the USB-C cards to try all cards in all slots. Result: when plugging in, no “charging” lights appear by the card slots.
I unplugged the battery and plugged it back in. Result: no change.
I followed the steps to reset the mainboard status. Result: after taking out the RTC coin cel, unplugging the battery, and plugging in the AC power, no red lights flashed. After plugging everything back in, no change.
I have contacted support. But this is my only work device. I am really hoping to resolve this as soon as possible. Thanks for any advice or suggestions.
Which OS (Operating System)? Linux
Which release of your OS (Operating System / Windows 10, 11, Distribution of Linux)? Ubuntu 22.04
Which Framework laptop (11th, 12th or 13th generation Framework laptop) are you asking for support with? 12th gen
Thanks @Matt_Hartley. Yes, if I leave the laptop for a while (30+ minutes), it will boot up. However, it is still not charging when it loads up. And as soon as it sleeps, it can’t be restarted again for another 30+ minutes.
Finally, I found at the bottom of [knowledgebase]/my-laptop-is-not-powering-on-ryQLXvQkt that there is a problem with the RTC coin cell in 11th generation laptops that could put the processor into a stuck state. I didn’t leave my laptop unplugged for long periods, but is it possible this could happen because the RTC coin cell itself is busted? I tried the steps to reset the mainboard state but that didn’t work. I’m also not sure if it would explain why the AC charger isn’t charging the battery.
Still waiting on an initial reply from support. I took it into a shop today and after talking through what I’d done they thought it was very likely a motherboard issue.
I tried plugging in AC power directly to the usb-c port of the card slot, instead of through the port in the card. After a boot up, I was able to get the battery to charge off of one of the four card slots. I tried to reboot and it failed as before.
I’m still within warranty, so I am considering buying a motherboard and returning it if needed. I currently have a 12th gen i5-1240p. That’s out of stock at the moment. Would you recommend I do the 12th gen i7-1260 or the 13th gen i5-1340p? I’m leaning towards the 13th gen in the hopes that there are fewer issues…