My power cord just started to spontaneously unravel after just a couple of months of intermittent use! It sits, unmolested, on a smooth flat surface and hasn’t been stepped on, twisted, or damaged in any other way. Yikes!!
Posts from a couple of months ago suggest other folks are having the same issue. Did Framework respond appropriately? If you had this issue, what are you using now?
Thanks in advance.
Hi @Sandra_Relyea,
Please contact Framework Support. We’ll take care of you. We’ve been in contact with our supplier/manufacturer of this specific part and have provided them returned samples for analysis.
Check the forums, there are quite a few of these. Recommend reaching out to support since it is a known issue.
These cables suck mine is spiting on both ends and one side sits on the floor plugged into the charger and never moves, the other side just get plugged into the laptop.
@Todd_Adam please, as already mentioned a few times, contact Framework support instead of replying here. The issue is known and so is the solution.
@John_Perez , that looks just like mine, and I’ve only had mine about 4 months! I generally am very gentle with my belongings, especially electronics, so this is very disappointing.
Why are you replying 6 months after his message with the same issue when the problem and the solution is already known?
There was a bad batch of chargers and you can open a support ticket on Framework to get a new one shipped.
@Anachron , why are you so interested in shutting down people who are sharing their experiences in the Framework Community? I did open a support ticket, but I also have found that sharing these issues with other users can help identify patterns and even ways new users can avoid them. For example, if I had seen that post 6 months ago, I probably would have taped up the ends of that cable preemptively.
@Max_Handelsman yeah but this issue is well-known already and so is the solution.
I am sure if someone was to stumble upon this thread he would read it and figure out the same.
So how helpful was your post? Not trying to be annoying, just confused why people still do this.
Wish I could edit the original post but the solution to this problem has been presented! 
Please contact Framework’s support channel, once they’ve verified your claims they’ll send a new one out.
This was an issue in manufacturing and a couple batches didn’t get properly encased around the ends and are prone to breaking apart.
Thanks in advance! 
We could edit the the thread title though. Those with a high enough forum trust level. Maybe adding (Solved. See nrp’s post).
If you like it changed just post what you want it to be.
I was just going to wait until he said he wanted it changed.
Oh yeah i could’ve changed the title too, that was silly of me!
Thanks for doing that!
After the charging cable that came with my Framework frayed, support sent me a new one. A few months later, the replacement frayed too! I just contacted them again and they are sending another replacement.
I’m not so sure about the “one-time supplier issue” that Framework has spoken about, as this issue seems to keep happening.
Luckily, Framework now just sends a replacement USB-C cable instead of a whole new charger.
Mine frayed, too. 
I didn’t realize that it was a common problem. 
I’m very careful with my cables, as well. It’s like it just decided to start splitting this last week. Is it just too stiff? For now, I’ve just plugged in the frayed end to the power brick. (The straight end plugged into the laptop, rather than the 90 degree end, worked better for my situation/setup.)
Contact support!
Just buy a better cable to a size that suits your needs. Not difficult. 
Just adding another comment to the mix. Just got my Framework (for work) and my cable split within a week. This also happened about 6 months when I bought my machine 1-2 years ago. I’ll put in a support ticket, but I agree with the above sentiment. I hope to not keep getting sent cables that fail this quickly.
