The outer insulation of my USB-C cable is broken, exposing the internal wires

Community Support
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1

Hi community,

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I ordered the framework laptop 13 on October 01, 2022, Delivery Batch 4.

I am not a careless user, and I have not treated my laptop and charger roughly.
However, recently, I found that the outer insulation of the USB-C cable of the charger is broken, as shown in the photo. After using black insulating tape to fix the problem, the broken parts were further torn down.

(1) Should I stop using this since the inner wire is exposed? Is it dangerous?

(2) Could you please recommend some other USB-C cables that are much more reliable and can be used for the voltage for laptop’s charging?

Thank you very much.

Edit: 2025-05-19
It was resolved a few weeks ago.
I have contacted Framework laptop support and have sent them several pictures to verify. They quickly sent me a new USB-C cable for free. Thanks for the support of the community. Thank Framework company, for taking care of this issue properly, even out of warranty.

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Contact support, they had an issue during production with these cables, which makes them fray very easily. You may be able to get them replaced even if out of warranty

Otherwise just get a USB power delivery capable cable with good rating and ideally a braided outer shell from Amazon or whatever.

5 Likes
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As far as quality cables go, the better quality ones from Anker have proven very durable and many are rated for higher wattages. This is my personal experience.

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