- Windows 11 24H2
- Framework Laptop 13 AMD 7840U
- BIOS 3.05
For a while now I am having issues with the TPM module. These manifest themselves in the following way:
- When I try to use a stored Passkey (e.g. for a website), an undefined error will occur, Windows’ Passkey popup won’t come up at all.
- When I try to log into Windows via Pin it will not work: “Something went wrong and your PIN isn’t available (code: 0x80284001)” (though face recognition via Windows Hello still works for some reason).
- When I try to unlock my KeePass database via the stored biometric data an error will occur.
Within the Windows Event Viewer under System there will alwys be the following message:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.
Unfortunately that is all that it says. When I try to execute Get-Tpm
in an elevated PowerShell, it will only output
Get-Tpm : An internal error has occurred within the Trusted Platform Module support program. (Exception from HRESULT: 0x80284001)
At line:1 char:1
+ Get-Tpm
+ ~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Get-Tpm], TpmWmiException
+ FullyQualifiedErrorId : Microsoft.Tpm.Commands.TpmWmiException,Microsoft.Tpm.Commands.GetTpmCommand
plus the aforementioned message will be visible in the Event Viewer.
When I try to access the TPM Management (tpm.msc) it will say “Cannot load management console”
Loading of the managmenet console failed. An internal error has occurred within the Trusted Platform Module support program. (Exception from HRESULT: 0x80284001) Try again.
Originally I thought this only happens after the Laptop was in Standby for some time, but today it happened right after a fresh boot after being shut down completely.
Google search results for the 0x80284001 TPM error are a bit inconclusive. To me it seems like it’s more of a hardware or BIOS issue, but I am at a loss currently what I could try.
Btw. I do use Bitlocker and can boot normally otherwise.