USB C connector issues

Hi communities
Im running my 12th generation framework on Windows 10

Im having troubles with two things.

  1. From time to time it refuses to be charged on every slot with the official charger. the led glows orange but turns off as soon as I press the power button. The device still boots, just doesnt charge at all.

  2. The left USB C connectors dont seem to work at all, ive tried my 1TB Expansion on all connectors and the left two dont react to it at all. (same with my HDMI expansion)

What ive tried so far:
Another USB C cable on the official charging brick ā†’ didnt work
Using the charger on another device (my smartphone) ā†’ worked
Resetting the mainboard state according to this manual:

Iā€™d definitely reach out to support