Thank you all for your responses and sorry for the very delayed response. But I just wanted to send out an update. I contacted customer support and they said what many of you did, that it sounded like a damaged screen. They said they would send me a new one free of charge. It was rather challenging getting it because since buying the computer I moved to Sweden which they don’t service yet. But we finally managed it and successfully completed the replacement. It definitely felt good to have my computer back.
1 Like