Windows 10 Apps Crashing

Framework Laptop 13
1

I’m unable to get Windows 10 stable on my machine. Photos app crashes when I double-click image files in File Explorer. If I Restart the machine it’s usually ok for 5-10min but then apps start crashing again. Camera app does this as well. Lots of weird stuff like that.

I’ve tried multiple fresh installs with different flash drives. Nothing seems to work.

Windows 10
Bios 3.07
Drivers bundle installed.
1TB WD SN750.
32GB crucial ram.
*Nothing out of the ordinary.

Would be grateful for any help. Thanks.

2

What does event viewer say?

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If your system is unstable without good reason, the most common problem is bad ram. Windows 10 has a RAM test build-in, which you can launch this way: Diagnose memory problems on your PC

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Thanks for the link Jonathan. I’ll try the link.

Thanks Josh. Here’s an Application Error report for the camera app that happened right now:

Faulting application name: WindowsCamera.exe, version: 2021.105.10.0, time stamp: 0x5ff3bb8a
Faulting module name: igd10iumd64.dll, version: 30.0.100.9929, time stamp: 0x61569ede
Exception code: 0xc0000005
Fault offset: 0x0000000000025d15
Faulting process id: 0x1a90
Faulting application start time: 0x01d8236eb4a24b89
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsCamera_2021.105.10.0_x64__8wekyb3d8bbwe\WindowsCamera.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2723c3ef98af66ce\igd10iumd64.dll
Report Id: 4970cf97-34f9-4813-80ef-1832476715fb
Faulting package full name: Microsoft.WindowsCamera_2021.105.10.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

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Here’s an error for the photos app:

Faulting application name: Microsoft.Photos.exe, version: 2021.21090.10008.0, time stamp: 0x616f6f86
Faulting module name: igd10iumd64.dll, version: 30.0.100.9929, time stamp: 0x61569ede
Exception code: 0xc0000005
Fault offset: 0x000000000010a3c6
Faulting process id: 0x2320
Faulting application start time: 0x01d8236f7db44b96
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2723c3ef98af66ce\igd10iumd64.dll
Report Id: 9ae0aef9-ddca-4ed0-8882-fe146bcb4a92
Faulting package full name: Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

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@Jonathan_Haas I tried the built-in Windows test. I watched the test run all the way to 99% complete and it said there were no errors. But then when I logged in, there was no diagnostic report. Even Viewer didn’t have a report under System logs. The closest thing I could find was two events under Application logs titled “Windows Error Reporting”:

(Event 1)

Fault bucket , type 0
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 0
P2: Manual
P3: Immediate
P4: MemTestError
P5: Unknown
P6: 0
P7: 0
P8: 0
P9:
P10:

(Event 2)

Fault bucket 5014495, type 5
Event Name: MemDiagV1
Response: Not available
Cab Id: 0

Problem signature:
P1: 0
P2: Manual
P3: Immediate
P4: MemTestError
P5: Unknown
P6: 0
P7: 0
P8: 0
P9:
P10:

7

Looks like this is a dll file associated with the Intel Graphics Driver. You could try downloading the graphics driver updater from Intel’s website and manually update it yourself (the one in the Framework driver bundle is going to be a few versions behind at this point).

I just tested the installer here and I think it’s what you want, but it might be safer to go find it yourself at Intel’s website if you don’t trust random links posted by strangers on the internet (You’ll want the Intel Graphics - Windows DCH Drivers).

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@Azure I think that fixed it. Thank you for your help. I was about to ditch Windows and go back to Linux. Had no issues with the distro I was using beforehand.

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