Windows 10 blue screen when attempting to charge laptop

Community Support Question
#1

I recently installed Windows 10 on my Framework laptop with the following specifications:

  • i7-1165G7
  • 1x16GB DDR4-3200
  • HP FX900 NVMe SSD

It runs smoothly until I plug in my charger which then causes a blue screen shortly afterwards. It reboots abruptly after the blue screen so I cannot read any message or scan the associated QR code either. This is probably a Windows related issue since booting into different live Linux drives does not give any issues while charging. I’ve tried uninstalling and reinstalling the Microsoft battery drivers but I’m not sure what to do next, and I would appreciate further advice.

2 Likes
#2

Hi and welcome to the forum.

So there is a double boot, how long does it take to get a working screen mine can take 24 seconds.

This may be of interest

#3
  • Try with an alternative charger, and alternative cable, to rule out a faulty hardware.
  • Make sure your BIOS firmware is up to date.
#4

My BIOS is up to date with 3.07 firmware. I’ve tried different ports and a different charger entirely but the issue persists on Windows. I believe it is related to Windows since it charges normally when booted onto a live Linux image.

As for the reboot, it attempts to reboot but fails to detect Windows on my ssd requiring me to push the power button to fully reset where it reboots normally.

#5

Have you tried checking the Event Viewer in Windows to see if there is more information there? It might help if you aren’t able to read the diagnostic info on the bluescreen.

#6

disable bluetooth screen auto-restart
https://www.evga.com/support/faq/FAQdetails.aspx?faqid=59175
(ok that guide was ancient lol)
search in windows too. not too bad a experience

#7

Dropping this here: