This platform is not a Support Forum, it is a community forums, but it has a lot of support resources and people can get help from other community members.
I really don’t see why people would think that they can get official support by creating a post here. If people choose not to read, this is not something we can solve by moving community forums under another menu.
Thats certainly a take. Let me ask you something, do you read the terms and conditions, EULA and associated documents for every product and service you use?
Further more, a pinned post that is not required to be read before posting isn’t much. How many people have the badge for reading the community rules as a percentage of registered users? That’s a genuine question btw.
Can you concede that the way the site is designed currently could be construed as implying that the forums are an official support resource? Since you don’t need to navigate to frame.work/support to get the forum and clicking the link redirects directly to the forum so no description is seen if sent via that link.
What do you think of the template disclaimer idea I had mentioned previously?
Edit: I’m just saying the expectation of “asking people to read” I don’t think lines up with reality of how human behavior works. If it did, then I feel like the job of UX/UI designers everywhere would be much easier. I’m not saying it’s hidden that this isn’t official support, but it isn’t nearly as glaringly obvious as you think it is either.
I browse primarily on mobile, this is the homepage I see. Please note the button on the top right to make a post, further notice the magnifying glass. I could search for my question and then post without ever seeing the landing page that you screenshot.
just shared my personal opinion, I’m not a part of the community management but I do read the guidelines and rules before I start posting in a new community platform.
As do I. I think it’s a great thing to gamify the whole thing with achievements. I am curious how successful that has been though.
EDIT: I will always advocate for policies based upon how people actually act vs how they should act. It’s why I want to study Behavioral Economics and why I dislike my undergrad in Applied Economics.
IMO, the confusion is that there’s specifically a “Community Support” forum…which, to me, implies the other forums on the platform is beyond the community itself. (Sets theory…within the circle, outside of the circle kind of thing)
Related, I think I’d like some sort hybrid community support.
I 100% agree that it’s impossible to offer good support on a forum. Well-meaning people would contribute noise and, yeah, there would be trolls. It would be too confusing.
But I wish I could tell the support staff “Sure, make this support request public.” Then it could appear here … or somewhere public for others to learn from. (maybe after both sides scrub out PII, serial numbers, etc)
For example, I recently had two AMD 7040 boards fail to boot and throw diagnostic codes. Support was helpful, but I got bogged down recording videos of swapping RAM and laptop chassis a bunch of times, became frustrated with the time it was taking, and abandoned it (for now…)
I’d love it if someone else who’s suffering the same issue could learn from the time I spent with support. Then, if they get further than I did, I could learn from them.
Are all the above posts from a bot or single person (apart from a few). They all give me the impression they are all from the same person with different usernames.
Then @Matt_Hartley or someone needs to replace the “This is a place holder.” texts on the first comments on the threads with the links to the Setup Guide links written on the https://frame.work/linux - Framework Desktop.
Here’s a suggestion for some tags for the Creators & developers forum section to help promote the 3rd party market, enable those wanting to help or follow along with project development to easily spot projects, and to help those that have projects you can make yourself easily searchable.
work-in-progress (For projects still in development)
help-wanted (For projects that want help with development)
selling (For projects that can be bought from this thread)
do-it-yourself (For projects that area done and require making them yourself)
showcase (For projects being shown off that may or may not be able to be bought or made)
These tags should be available under any of the sub-categories so that if someone is looking for just one type of project or product, it is easier to find.
Along similar lines of helping the 3rd party market, it would be nice if it was possible to have “store” posts, I’d imagine they’d be implemented as limited access wikis, so that people selling things or who intend to sell things, or even just those with very long duration projects, can update the top of a thread securely instead of having project milestones burred deep in the thread.
I know from following some projects like the duel USB expansion card or the Oculink one that frequently there are questions like “What’s the progress” or “Is this [still] available?” When those questions could be answered in the first part of the post if users were allowed to edit them after a time.
For myself, I now have 5 threads for my SNACK drawer projects, two of which are now for obsolete products and one of those has a typo that has been haunting me for years. I was able to consolidate my current products into my most recent post, but as it stands, if I want to release another product, I’ll have to make a whole new thread just to add it to the list of available drawers.
Yeah, the only issue with the normal wikis is that many people are able to edit them. I don’t remember how high your permissions need to be to do that, but it still would be somewhat concerning to have other forum users be able to edit a post where something is being sold, even if those users have been on the forum a while.
but I do read the guidelines and rules before I start posting in a new community platform.