I put in a large parts order a week ago today and it’s still not showing as shipped. I paid for expedited because I have a project waiting on these parts and wondering what could be holding it up. My last shipment had a label within a day but sat at ‘pending acceptance’ for over a week with USPS, so I hoped to avoid that with expedited.
Just got the tracking info today - looks to be good to go now.
Glad to hear it’s moving again.
Sorry to resurrect a dead thread - but my package was slated for delivery last week (10/31), and has been stuck in Memphis since 10/30. How long should I (generally) expect it to sit? I’m getting antsy because I have to leave town next week 
Thanks for any info, and I’m looking forward to joining the Framework community 
Seconding this, my package has also been trapped in Memphis since 10/31. When can we expect the delivery process to resume?
Hey @Rohan_Seth and @kwhitaker We recently had a FedEx IPD shipment get stuck in customs. We are working with FedEx for them to push it through as fast as they can. I’d be happy to check and see if either or both of yours were affected. Shoot me a modmail / DM with your order number or email address used and I’ll check it out.
Thank you for the quick response. I believe you have your DMs turned off, or I don’t have full perms yet, because I’m getting an error when trying to message you. Or is there another way I can contact you on this site?
Anyways, my email has my full name in it, so it should be clear who I am. I placed my order on Oct 26, and it shipped Oct 29.
Sorry for the trouble, and thanks for the help.
Same as Rohan - I don’t have a high enough trust level to send you a DM, and I’m not sure how to send you a modmail. I am happy to provide my order number, though.
Sent you a DM
Sent you one too
I edited your post to remove PII. Your order is one of the ones currently experiencing a FedEx IPD customs backlog. We are working with FedEx to get it cleared as we speak. Shouldn’t be too much longer.
Hello, I too am having issues with my delivery. The tracking software has been stuck on “On the way - Package available for clearance” In Memphis since November 1st. I was wondering if you could check to see if my package is one of those suffering from the Fedex IPD customs backlog.
Sure @James_McNamara Can you shoot me a DM with your order number or email address? Just so your personal info isn’t out in the wild.
I will assume that my recent shipment, also stuck at the FedEx hub, is one of the items affected. It has been in the “Clearance delay - Import” status since Oct 31. As of today (Nov. 7), it is still in the same status.
Would you be able to provide a general status of what you find out about this particular shipment, please?
What we’ve heard back from FedEx IPD as of late last night was that the majority of this pallet should be moving by Monday. I’m keeping an eye on it.
Thank you for the update, greatly appreciated.
The status of my shipment is now “shipment release - import” and has a delivery estimate so it looks like things are moving along now.
Yay!!! Let’s go!
Mine has been stuck in Memphis since Oct 30th and FedEx has been no help. I called this morning and was told to keep waiting, it’s stuck in customs.
Hey @Frank2 Feel free to shoot me your order number or email address used and I’ll see what I can find for you
