Laptop shuts down during sleep

Today was a very light use day (I think I opened the lid maybe twice) and did not experience any unexpected shutdowns. I think the bug might lie with the power setting. Will try and get some more use out of it tomorrow and see if I’m still stable.

I’ve had 3 hibernate resumes on batterie against null hibernate resumes on power. On power it did not go to hibernate last night and woke up immediately.

For me it looks like a power issue, on power unexpected shutdown when long enough inactive on power (hence it tried hibernate and failed) and working as expected on battterie (resume form hibernate).

Still interested if I’m the only one experiencing a resuming laptop from hibernate on batterie against a failing laptop on power.

You know I don’t think I’ve noticed the issue while on power. But also, I generally don’t use it while plugged in. My workflow is generally leave it charging at my desk, then unplug it, take it somewhere else, then open the lid while on battery. I wonder if that power → battery → open cycle is part of it?

@Roelof_van_der_Zee

I also noticed similar last night, I removed the DisplayPort card, and left it. The system appeared to go to sleep, the power button is flashing white (event viewer says it work up from modern suspend when I woke it). I don’t think it ever went to hibernate. It woke up immediately and no issue. I’m curious what will happen when it hybernates.

I also noticed in event log that I saw one disk error and I also saw a USB3 entry that said one of the devices was causing battery drain while in sleep.

Now that’s gotta be the DP/HDMI card. I really hope the latest bios they’re teasing fixes this.

This was with the DP card disconnected already.

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Oh right, that’s apparent after reading your comment again. Hmm.

Here’s what I see in event viewer after I wake the system up. Apparently sometime when it’s in modern standby.

USB device draining system power when system is idle.

USB Device: VID: 0x90C PID: 0x3350 REV: 0x1100
Removal action failed: SkippedAsPersistentIoObserved

Gonna see if I can figure out what device that is that it says is draining battery.
Edit: It’s listed as a mass storage device in device manager.
Edit again: It’s the Micro SD Expansion Card.

Also the disk error it gives me is below.

The driver detected a controller error on \Device\Harddisk1\DR1

Edit more: There’s something funky with the power plan. Looked at the balanced plan and it was set to turn off the hard disk at 1 minute for both battery and ac adapter.

I got in touch with Framework support. They told me to reseat the storage and memory, that didn’t help.
I removed all USB-C and USB-A expansion cards and finally also my storage expansion card. I still experienced shutdowns without any expansion cards installed.

Did some testing last couple of days.
Without adapter cards no issues, when on power.
With adapter cards (only special one is HDMI) on power unexpected shutdown.
yesterday I disabled hibernate using: powercfg.exe /hibernate off
this morning again an unexpected shutdown.

So the problem isn’t hibernating, but it has something to do with power, hdmi adapter connected and a sleep state.
I hope we see quickly some decent fix.

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Well unless you report this to support it won’t be looked at . . . and they have to replicate it ???

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I’ve just experienced my first unexpected shutdown in about a week. It was on charge and, checking the sleep study, happened right as I opened my laptop. Up until a couple of days ago, I only had the USB-c and USB-a modules in. I tried adding the DP back in, and while it wasn’t immediate, it is annoyingly coincidental. Otherwise, why was it behaving the last week?

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I’m circumventing the issue by never having my laptop sleep. It goes to hibernate when I close the lid. Which is not ideal, but at least I can leave stuff and come back to it the next morning. I was also still getting unexpected shutdowns with just the type C expansion cards in. Hopefully the next bios and driver release has this item in the changelog?

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I’ve had no issues after taking out the DP and the Mini SD expansion cards. I was also able to get hibernate working as it should by following the instructions from mutemule here:

Edit: Click to see the full text

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Support had me enable that turbo boost in the bios (I had it disabled to preserve some battery), then re-enable sleep. Same issue this morning though :sob:

In what I hope is my second to final update, Support is RMA’ing my main board and shipping me a replacement.

@Darrel_Hunt Thank you - the hibernate adjustments in mutemule’s thread have sorted it for me. It now wakes properly out of hibernate without all my tabs/apps crashing.

New main board is in so fingers crossed!

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I lasted posted 11 days ago. Since then, I haven’t had a single unexpected shutdown, connected to power or not. The difference is I only have USB-c and a single USB-a plugged in. Last time, within a day or two of plugging in the DP module, it broke my previous streak. :man_shrugging:

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So there’s no real progress in a final solution or workaround.
No Bios update, no driver update, no firmware for the adapters, no workaround.
What is Framework doing, you could write your findings here too, as I’m also asking by mail?