It could very well be a defective battery. Although I feel like it would just occasionally have a sudden power loss.
Has anyone actually observed this issue not during sleep?
Does it shutdown or just have a sudden power loss?
This could be very helpful in narrowing down the issue to the battery.
@Noah_Lim In my case the laptop sometimes also just dies right after unlocking it (I put my finger on the reader, the desktop shows up, then it goes black). It still reports the shutdown happening a few hours earlier in the event log. I don’t know how to interpret that behavior though.
Reporting another case, I also have this exact issue. I’ve been going back and forth with Framework support for over six months and haven’t made any progress unfortunately.
Power usually seems to cut during sleep - I’ll resume from sleep and the laptop will boot from scratch instead of resuming from sleep or hibernation. It’s not predictable when this happens, anywhere from a couple times a day to once every few days. I’ve seen it happen on battery and on charger. Every now and then I’ll see the cut happen shortly after opening the laptop, but usually it’s during sleep.
The only thing that seemed to prevent the issue for multiple weeks was removing the HDMI expansion card (the others were OK), although replacing the HDMI expansion card did not solve the issue.
I also see the abnormal shutdown messages in Event Viewer logged around half an hour earlier than they actually occur
Replaced HDMI expansion card, because to this date, operating without it has been the only intervention that seems to have stopped the power cuts for multiple weeks. This did not work, however.
Replaced the mainboard on my end, didn’t work.
Sent the laptop to Framework’s repair center in NJ to make whichever repairs were necessary to resolve the issue. To my understanding, they replaced the mainboard for a second time and replaced the microphone cable to fix another unrelated issue. This did not work.
Replaced the whole laptop, excluding the SSD, RAM, and expansion cards (?). This did not work.
Mailing back to the repair center next, will see how this goes.
Framework support currently insists this is a SW issue, but I see this on every fresh W11 install I perform and clearly I’m not alone given this thread. I haven’t had a working laptop for a whole year at this point and I really don’t know what to do.
Thanks to everyone who adds his or her situation to this thread!
To sum it up: A ton of users doing a lot of testing, replacing and stuff, but no solution up to now.
I understand, that this issue may be hard to solve our even to locate. BUT I’m not happy with the communication strategy of framework.
Please, keep us updated here as well!
Handling many individual support requests is fine, but we as a community do not have an overview or clue what’s happening.
My 2 cents.
@TheTwistgibber
SO… I searched a while ago and found that some Dell users with 12th gen chips had a similar problem. Their solution is to change the battery mode to high performance in the windows settings, which they say can effectively reduce random shutdowns, although it cannot be completely avoided.
Then I started using Linux on FW13 for a while and the random shutdowns completely disappeared. I’m starting to suspect that this all has something to do with Windows and 12th gen intel chips.
After going back to Windows, the random shutdowns came back. I did a lot of testing and found that when not using any expansion cards, the probability of random shutdowns is almost non-existent. Some time, I would use a USB extender to connect my Wacom devices. There are times when I put the FW13 to sleep first and then disconnect the USB extender, almost every time I do it causes the FW to shut down.
In the end, I think this problem is also related to the expansion card.
I tried connecting two type C expansion cards to the FW13 and continued to use it, making sure I didn’t disconnect any devices connected to the FW13 in sleep mode. It worked without any issues for the next week. Then I plugged in the type A expansion card, and within 12 hours it automatically shut down again.
Now I olny use 4 type C expansion cards. It’s been a few months and it didn’t shut down randomly once. I don’t know why, but I hope my story helps you guys.
This makes a lot of sense as I have a similar setup to when you first described. I have 3 USBC and one usb a (regular) expansion cards. Do you think it’s worth using my spare usb C to try out?
This certainly is very helpful.
2 weeks later (see post 163 above) and I have had no unexpected shutdowns. Further, hibernation has worked properly (ie. it happened when the laptop had been asleep for a long time on battery).
I am fairly certain that the key part of my solution was to use nothing but USB-A and USB-C expansion cards. (I’ve got a big hole in the side of my laptop where I used to have a HDMI expansion card, but that’s a small price to pay.)
Caveat: I haven’t done a full test, because I haven’t tried a few weeks of normal use with the HDMI expansion card plugged-in.
Interesting, Fengua reports that using USB A causes the issue. And I’m using 3 USBC and 1 USB A and still have the issue. But you report that the HDMI port is causing your issue.
I’m beginning to believe that no matter the expansion card a bunch of us received deffective cards.
I’m just about to swap into 4 USB C and I’ll keep you posted.
In my case it seems that any expansion card that is not type C could cause the problem. I also have an HDMI card, which causes random shutdowns a little more often compared to the type A card.
Try using it without the Type A card for a week or so and see if the random shutdown happens again.
UPDATE:
Looks like its going well so far after swapping out my USB A for a USBC expansion card, its been about 2 weeks since the swap and I haven’t had any random shutdowns during sleep.
Also oddly enough I think it fixed my fingerprint sensor problem as well, where the fingerprint reader was no longer working and had a caution symbol in device manager.
I will keep you guys updated!
I basically never leave any other cards than USB-C in, and I am still getting those issues. Had them a while back, but then they went away for about half a year. But since last week they seem to be back.
Originally with a SN850, now with a Solidigm P44 Pro (because my initial instinct was it must be somehow related to the SSD when there are no error logs for the crash.
Since I have tried without any expansion cards, I will be surprised if the removal or swapping of expansion cards fixes the issue.
Persistently having this issue for several months. Almost every single time I shut my framework for more than a couple hours, it shuts down.
It is honestly fairly minor compared to most things. In some ways, it is refreshing - I make sure to close all programs the night before, save all my work, and start with a clean slate. But it is frustrating to deal with when I just shut my laptop down to run an errand and it happens.
I will be leaving my HDMI card out from now on and see if that makes a difference (usually run 1x USB-C, 2x USB-A, 1xHDMI).
Never had this issue with Linux. Thanks again, Micro$oft!
Any updates from Framework? Last update was Jan 4.
Well it looks like almost four weeks later I experienced the random shutdown again, after purchasing a new USBC port. To replace my usb a port which I thought was faulty.
@TheTwistgibber Any response on this issue? Clearly continues to be an issue with Framework laptops.
Hey guys, after some thorough research I may have found whats causing this issue for many of us, and I would like others to confirm. Right before the shutdowns (events 6008 and 41) in the event viewer I observed many event ID (7026) upon further investigation it leads me to believe there is an issue with the network adapter card Intel(R) Wi-Fi 6E AX210 160MHz.
If you view the link here after I googled the issue we were having this guy also has the same issue
A detailed view of my event viewer can be seen here
I would like as many people as possible to chime in an confirm that this is the issue.
to get to the event viewer, search EventViewer in the search bar in windows and then go to windows logs > system on the left panel then create a custom view on the right panel and select critical, error, and information in the checkboxes.
Next go to the last reported date of your crash and check if there are network card related events before the unexpected shutdown during sleep. There should be potentially dozens of these.
As for a fix there is a suggested solution in the link I provided but I have yet to try it so far.
I would kindly ask you guys to report your findings below.
TIA.
I see Event ID 7026 all the time in my event viewer, so I don’t think it’s related.
@Noah_Lim as stated above, it doesn’t seem to be the network adapter, at least not the specific model. I’ve replaced mine with the same model that will be in the AMD-based framework laptops and the problem still persists. Could be a general problem with waking up from wifi of course.
I’ve tested my laptop with the AX210 WiFi card removed entirely and still encountered shutdown.
