My laptop somewhat randomly freezes, fully unresponsive, display on, only holding powerbutton makes it shut off. No entries in eventviewer at the time of freeze, only “previous shutdown unexpected” on next boot.
When it happened it was always on battery. It never freezes when plugged in, only on battery i return to a randomly full frozen laptop.
Does someone know what causes this? Or how i’d even debug this when there’s no info in eventviewer. I have no idea how to ask EC whether it saw anything.
edit: Today it froze for the first time while on charger.
Win11 Pro Version 10.0.26200
FW13 i7-1185g7 ~10 months old
RTC substitute: yes
BIOS Version/Date INSYDE Corp. 03.24, 02/09/2025
Memory: Single CMSX32GX4M1A3200C22
SSD: Samsung SSD 990 PRO 1TB
Modules: 2x USBA, 2xUSBC
Battery wear: 1.8% (hwinfo)
Battery cycle count: 22
Windows power plan is set to:
Plugged in:
- Balanced power mode
- Never turn off display
- Never standby
On battery:
- Best power efficiency
- 3min display off
- 5 min standby
Powerplan setting: Max CPU clock 99% - so it doesn’t turbo for both plugged and battery.
Energy saver settings:
- Always use energy saver: off
- Turn on energy saver on battery level ‘always’
I have the same behaviour - system on Windows 11 and on the same hardware, randomly freezing completely. Only to recover by long pressing power button, shutting down and rebooting.
I am sure this has only started after the latest BIOS update 3.24. Can you say the same for your issue? Or can say that it definitely did not start with the latest update and you already had it before?
Thanks!
Can’t say really. I haven’t used the laptop on battery at all until about January this year, and by then i already was on bios 3.24 for a while since i do updates right when they release usually.
Probably worth a try to downgrade bios if that’s the suspect, but then maybe that’s a whole new can of bugs. Really don’t know what to do here, I’m almost always on wall power so even if i’d downgrade i couldn’t say if behaviour changed since it happens mostly on battery so i can’t even say how frequent it happens beyond it does.
I contacted the support and they advised to reset the BIOS configuration.
I did and so far I didn’t encounter this problem again (2 days). Before that I had it almost daily, so I think It would have happened already by now.
I would say that it only happened when the device was idle, so I was trying to have it idle for more and longer periods, which didn’t trigger the behaviour.
As far as I remember I didn’t have very special BIOS settings. I limited the battery charging to 80% (after the reset I set it to 85% now, so that most likely was not it).
The individual setting I had that I didn’t touch after the reset is the Battery Extender: It is set to 5 days by default and I set it to 2 days and I also extended the timer reset after disconnection to 1 hour.
So you might wanna try to change these settings or reset the BIOS configuration to default. It seems to have worked for me.