@Twistgibber I’ve experienced this issue. Not really a big deal to me just kind of a minor annoyance.
Generation of Framework Laptop:12th
SSD Installed: Western Digital PC SN730 NVMe™ SSD
BIOS version: 3.04
Happening on AC power, battery, or both: Both
Power adapter used (Framework or other): Framework
External peripherals utilized/plugged in (if any):None
Expansion Cards used in ports: 2x USB-C 1x USB-A 1x 1tb expansion
Date of delivery (only if comfortable sharing): September 20th
Shutdown was never the result of battery drain, since I had always had the laptop plugged in when putting to sleep. Haven’t been testing it lately since I just switched to hibernating my laptop when the lid is closed, which I have had no issues with. Tried the testing earlier in the thread with removing a device that appeared to be causing issues when viewing Windows event logs, but that didn’t seem to affect my sleep crash issues.
Thanks all! We’ve begun scraping these responses and will be escalating to Engineering for review. We’ll keep you updated on our progress/findings.
This is what I ordered on 20 Nov 2022, shipped on 21 Nov 2022:
Expansion Cards
Accessories
Already owned (new, unused):
| Processor | 12th Gen Intel(R) Core™ i7-1260P 2.10 GHz |
| Installed RAM | 32.0 GB (31.7 GB usable) |
| Device ID | XXXxxxxxxxxxxxxxxxxxxxXXX |
| Product ID | 00326-00894-94274-AAOEM |
| System type | 64-bit operating system, x64-based processor |
| Pen and touch | No pen or touch input is available for this display |
| Edition | Windows 10 Home |
|---|---|
| Version | 22H2 |
| Installed on | 30/11/2022 |
| OS build | 19045.2364 |
| Experience | Windows Feature Experience Pack 120.2212.4190.0 |
Those full shutdowns (terminating all running programs, powering down completely) are happening almost every time I leave the computer alone for more than an hour.
. I think the Shutdown problem was existing before I plugged in the DP Card and had a MicroSD Card connected.So here are the 3 “Abnormal Shutdowns”, the Windows “System Power Report” collected over the last 2 days. One on Jan 5:
And the next two, this afternoon / night. For those last two I am sure, the Laptop Lid was open and I left the computer without switching anything off. The times of those shutdowns seems to be wrong because it is exactly the time I started using the computer for the “Active” time and I am pretty sure I found the computer already completely powered down at these times (17:19, 21:25). It looks like the computer did not manage to log the time when the “Abnormal Shutdown” happened and did this when I powered it up again.
The Details of the last “Abnormal Shutdown”:
And there are some diagnostics / settings noted some random “Screen Off” randomly in the middle of this “System Power Report”. I think those display and sleep timeouts are consistent with the 10 min timeout settings and with the logged times. The hibernation timeout of 0 seems to be the reason the computer never enters hibernation even though hibernation is enabled (I don’t know how to change this timeout).
I am experiencing this issue as well.
sleep study show many unexpected shutdowns, and event viewer shows kernel-power errors at the same time. My system has been on AC power the entire time.
After my last post I removed the DP Expansion Card and had no “abnormal shutdown” until yesterday after I put the DP Card back in.
But I see other posts here from people having shutdowns without using the DP Card. When the Card was not connected, there was no expansion card in the slot on the right to the front. Maybe there are some defective expansion cards in general or it is the slot that is having problems? Or the problem happens at an extremely random frequency.
Hi and welcome to the forum.
You don’t say if you are using Windows (10 or 11)
The default sleep is that once the main battery drops 5% then it hibernates etc.
So are you expecting it to be powered and hence stay in sleep mode?
Windows 11, and the battery is no issue it seems, at any given point concerning this abrupt shutdown issue,the battery is at full charge to 90%, since i do keep the laptop docked in. The problem as far as i can tell only occurs when the laptop is connected to power and left alone for a few hours. From the windows system power report i can see all the abnormal shutdowns under ‘charge’ .
I don’t know a lot about tech, but I do have a lot of free time and ADHD. I’ve been taking out and swapping hardware and disabling things to see if I can find a common denominator.
Holding all else constant, turning off the wifi/bt module (Intel WiFi 6E AX210 (on the latest driver)) via software switch in windows, 100% without failure has completely stopped the odd backlight flickering and I have yet to run into any issues with the random system shutdown in sleep with it off. I ran “sfc /scannow” and looked at the logs and found this: “Corrupt file: C:\Windows\System32\drivers\bthmodem.sys”
However, sfc finding and repairing the corrupt file alone did not resolve the issue with the backlight keyboard flicker (unknown whether or not it effects the random system shutdown).
In addition, my wifi network does not support WMM if that matters at all. I only mentioned it because Power Efficiency Diagnostics Report seemed to think that was worth mentioning.
If anyone wants me to try anything and/or provide any logs, let me know because boy do I have free time and boy am I hyper-focusing on this.
Should I try swapping out the Intel AX210 with an old realtek card I have to see what happens?
TLDR; I feel like this might be related to Wifi/BT module. Any opinions or suggestions?
Abnormal shutdowns multiple times per day, basically every time I leave the laptop unattended for more than an hour or two. According to the windows log, the shutdown appears at a time when nobody touches the laptop, so not when I open it.
Edit with more data:
I closed the laptop, unplugged it, carried it upstairs and replugged it around 00:38 as visible in the report, then opened it at 09:45 and found it shut down. The Windows event log has an entry from 09:45 that claims the shutdown had occurred at 03:29:10 which might not be entirely accurate considering there are lines in the sleepstudy until 03:40 and event log entries until 03:45. The last few entries are unknown events 7021 from Netwtw12 (apparently something related to WiFi as the event details contain my SSID and router name).
Edit 2:
The event log entries are the same as described in this intel support request although I don’t have the connection problems described there. Considering @Patrick_Vetter also described something related to the AX210, could it be that the system tries to wake up from sleep for an update check, enables wifi and then crashes?
Another update, one day later…
I applied the S3 standby registry hack which slightly changed the behavior. When I opened the laptop in the morning, the laptop appeared powered off (power LED off, boot screen when pressing the power button) but fully restored my session, as expected.
I still checked the Windows event log and saw - again - that the laptop had been awoken from standby at 03:29, with several error messages relating to the AX210.
You can find the relevant section of the event log under https://files.helios42.de/~dfyx/temp/AX210%20errors.evtx
@TheTwistgibber I am experiencing this issue and it is making the laptop difficult to use for work, since I have to undock the laptop and close it to move around several times a day, and when I open it I find that it has to start up from scratch and recover my apps. I do have an HDMI card installed since I plug in a second monitor when I’m at my desk. Is there a firmware update for the HDMI card?
My problem is 100% caused by something to do with expansion slots that are not usb-c nor usb-a. I haven’t posted in months because I haven’t had even a touch of a problem, to the point I forgot about this whole mess. This entire time I’ve had only the usb-c and -a, both on and off power. No problems whatsoever. Last night I plug in the hdmi card and this morning I open the laptop, half a second of screentime, and then it restarts–abnormal shutdown. Did a few things, closed it for a few hours, opened it again, exact same problem. It has nothing to do with the battery. Something about the DP card and the HDMI card cause the computer to freak out upon opening the lid and cause an abnormal shutdown.
I started having this issue a few weeks ago on my 12th Gen running Windows 11. Even when I did a clean reinstall of Windows it kept happening.
Over the last 2 days, however, I experimented with quitting Chrome completely before putting my laptop to sleep, and I haven’t had it happen again (yet). So it’s possible that Chrome is doing something bad during one of the many events that occur during sleep. Other folks might want to test this out, and if I learn more I’ll follow up here.
… and I spoke too soon. It lasted longer without Chrome running, but somewhere between day 2 & 3 it still rebooted unexpectedly with no useful information in the event log.
