@Twistgibber Switched back to Windows 10 a week ago, but did have this issue on 11, will try my best to remember…
Generation of Framework Laptop: (11th or 12th Gen Intel Core): 11gen
SSD Installed: 1TB Samsung 980 NVME
BIOS version: 3.17
Happening on AC power, battery, or both: Both
Power adapter used (Framework or other): 3rd party( Will get brand later)
External peripherals utilized/plugged in (if any):None
Expansion Cards used in ports: 2x USB-C 2x USB-A
Date of delivery (only if comfortable sharing): Feb 23rd
Any additional information you can provide
Generation of Framework Laptop: 12th Gen Intel Core
SSD Installed: 1TB WD_BLACK SN770 NVMe SSD
BIOS version: 3.05
Happening on AC power, battery, or both: both
Power adapter used (Framework or other): Framework
External peripherals utilized/plugged in (if any): none
Expansion Cards used in ports: USB-C x2, USB-A x1, DP x1
Date of delivery (only if comfortable sharing): Oct 2022
Any additional information you can provide: Windows 11. My problem is not battery drain. When it happens, it’s an unexpected shutdown that occurs as I open the laptop lid per the logs, and has happened while plugged in (so obviously not battery drain). This hasn’t happened in about a month since I’ve stopped using the DP/HDMI expansion cards. With only USB cards, I have no problems. If I use the DP or HDMI expansion card, the unexpected shutdown happens within 24-48 hours.
@Twistgibber I’ve experienced this issue. Not really a big deal to me just kind of a minor annoyance.
Generation of Framework Laptop:12th
SSD Installed: Western Digital PC SN730 NVMe™ SSD
BIOS version: 3.04
Happening on AC power, battery, or both: Both
Power adapter used (Framework or other): Framework
External peripherals utilized/plugged in (if any):None
Expansion Cards used in ports: 2x USB-C 1x USB-A 1x 1tb expansion
Date of delivery (only if comfortable sharing): September 20th
Generation of Framework Laptop: (11th or 12th Gen Intel Core): DIY 12th edition 1240p.
SSD Installed: SK hynix Platinum P41 2TB
BIOS version: INSYDE Corp. 03.05, 8/23/2022
Happening on AC power, battery, or both: Saw shutdowns when connected on AC power. Never tested on purely battery power.
Power adapter used (Framework or other): Anker 737 120W 3-port charger with Anker 333 100W 6ft USB-CtoC cable.
External peripherals utilized/plugged in (if any): None
Expansion Cards used in ports: 3xUSB-C, 1xUSB-A (lower right port, under the enter key)
Date of delivery (only if comfortable sharing): Nov 4th (
Any additional information you can provide:
Windows 11 Pro, Version 10.0.22621 Build 22621, up-to-date with Windows updates.
RAM: 2x16GB Samsung M471A2K43DB1-CWE
Shutdown was never the result of battery drain, since I had always had the laptop plugged in when putting to sleep. Haven’t been testing it lately since I just switched to hibernating my laptop when the lid is closed, which I have had no issues with. Tried the testing earlier in the thread with removing a device that appeared to be causing issues when viewing Windows event logs, but that didn’t seem to affect my sleep crash issues.
No pen or touch input is available for this display
Edition
Windows 10 Home
Version
22H2
Installed on
30/11/2022
OS build
19045.2364
Experience
Windows Feature Experience Pack 120.2212.4190.0
The Abnormal Shutdowns
Those full shutdowns (terminating all running programs, powering down completely) are happening almost every time I leave the computer alone for more than an hour.
For the time I made the following reports, the computer was constantly connected to the mains adapter (seems completely stable, the computer also when not in sleep mode).
Windows Power & sleep settings are:
Screen - When plugged in, turn off after: 10 minutes
Sleep - When plugged in, PC goes to sleep after: 10 minutes
Via USB-A Card: 5 port USB hub connecting a 7 port USB hub. There is not THAT much connected: Logitech Keyboard, Mouse, an USB drive, a LogiLink 4-Port RS-232 Adapter and a ST-Link V2 chip programmer / debugging probe.
Via HDMI Card: AOC 2.5K display Q27P1
1x DisplayPort Card (no display connected, I tried to connect the AOC display whith an DP cable but after screen off, the computer would not recognize the display as connected . I think the Shutdown problem was existing before I plugged in the DP Card and had a MicroSD Card connected.
So here are the 3 “Abnormal Shutdowns”, the Windows “System Power Report” collected over the last 2 days. One on Jan 5:
And the next two, this afternoon / night. For those last two I am sure, the Laptop Lid was open and I left the computer without switching anything off. The times of those shutdowns seems to be wrong because it is exactly the time I started using the computer for the “Active” time and I am pretty sure I found the computer already completely powered down at these times (17:19, 21:25). It looks like the computer did not manage to log the time when the “Abnormal Shutdown” happened and did this when I powered it up again.
And there are some diagnostics / settings noted some random “Screen Off” randomly in the middle of this “System Power Report”. I think those display and sleep timeouts are consistent with the 10 min timeout settings and with the logged times. The hibernation timeout of 0 seems to be the reason the computer never enters hibernation even though hibernation is enabled (I don’t know how to change this timeout).
sleep study show many unexpected shutdowns, and event viewer shows kernel-power errors at the same time. My system has been on AC power the entire time.
After my last post I removed the DP Expansion Card and had no “abnormal shutdown” until yesterday after I put the DP Card back in.
So without DP Card (and with an open slot on right to the front): 5 days no problem,
with DP Card: 2 abnormal shutdowns in less than 24h.
But I see other posts here from people having shutdowns without using the DP Card. When the Card was not connected, there was no expansion card in the slot on the right to the front. Maybe there are some defective expansion cards in general or it is the slot that is having problems? Or the problem happens at an extremely random frequency.
Generation of Framework Laptop: 12th gen - i5 1240p
SSD Installed: Crucial P5 Plus 1TB
BIOS version: latest i think
Happening on AC power, battery, or both: On AC power
Power adapter used (Framework or other): Dell S2722QC USB C Power
External peripherals utilized/plugged in (if any): USB wireless receiver for keyboard through usb c port on monitor
Expansion Cards used in ports: 3 USB C 1 USB A
Date of delivery (only if comfortable sharing): 19/01/23
Any additional information you can provide :
Windows 11
Any time i leave the laptop docked in and leave for an extended period of time i.e. night time . Been abruptly shutdown nearly consistently now, i never expect the laptop to be in sleep mode after the night. But when the power is off, when the laptop is left alone for some time it simply hibernates and resumes where i left off. In all of this the battery is all good never dipping below 90% etc
Windows 11, and the battery is no issue it seems, at any given point concerning this abrupt shutdown issue,the battery is at full charge to 90%, since i do keep the laptop docked in. The problem as far as i can tell only occurs when the laptop is connected to power and left alone for a few hours. From the windows system power report i can see all the abnormal shutdowns under ‘charge’ .
Generation of Framework Laptop: 12th gen - i5 1240p
SSD Installed: WD SN730 500GB
BIOS version: What it shipped with (latest stable I believe)
Happening on AC power, battery, or both: Both
Power adapter used (Framework or other): Official
External peripherals utilized/plugged in (if any): None
Expansion Cards used in ports: Config 1: 2x USB-C, 1x USB-A & 1x HDMI Config 2: None
Date of delivery (only if comfortable sharing): February 2023
Any additional information you can provide: 2x32GB 3200 gskill ripjaws ram; Windows 11 Pro on latest update. Additionally, my keyboard backlight does this odd flicker thing when in sleep.
I don’t know a lot about tech, but I do have a lot of free time and ADHD. I’ve been taking out and swapping hardware and disabling things to see if I can find a common denominator.
Holding all else constant, turning off the wifi/bt module (Intel WiFi 6E AX210 (on the latest driver)) via software switch in windows, 100% without failure has completely stopped the odd backlight flickering and I have yet to run into any issues with the random system shutdown in sleep with it off. I ran “sfc /scannow” and looked at the logs and found this: “Corrupt file: C:\Windows\System32\drivers\bthmodem.sys”
However, sfc finding and repairing the corrupt file alone did not resolve the issue with the backlight keyboard flicker (unknown whether or not it effects the random system shutdown).
In addition, my wifi network does not support WMM if that matters at all. I only mentioned it because Power Efficiency Diagnostics Report seemed to think that was worth mentioning.
If anyone wants me to try anything and/or provide any logs, let me know because boy do I have free time and boy am I hyper-focusing on this.
Should I try swapping out the Intel AX210 with an old realtek card I have to see what happens?
TLDR; I feel like this might be related to Wifi/BT module. Any opinions or suggestions?
Generation of Framework Laptop: (11th or 12th Gen Intel Core): DIY edition 12th Gen with i7-1260P
SSD Installed: WD Black SN770 NVMe 1 TB
BIOS version: as preinstalled, presumably latest
Happening on AC power, battery, or both: definitely on AC, can’t say anything about battery as the laptop is currently always plugged in
Power adapter used (Framework or other): two different non-Framework
External peripherals utilized/plugged in (if any): none
Expansion Cards used in ports: configuration A: 2x USB-C, 1x USB-A, 1x HDMI; configuration B: 3x USB-C, 1x USB-A
Date of delivery (only if comfortable sharing): February 27th
Any additional information you can provide: Windows 10 Home, build 19045.2673. Driver pack is installed. After first occurance, Bluetooth and Graphics drivers were updated through Intel’s assistant which didn’t help. RAM is 2x 16 GB Corsair Vengeance SODIMM DDR4.
Abnormal shutdowns multiple times per day, basically every time I leave the laptop unattended for more than an hour or two. According to the windows log, the shutdown appears at a time when nobody touches the laptop, so not when I open it.
I closed the laptop, unplugged it, carried it upstairs and replugged it around 00:38 as visible in the report, then opened it at 09:45 and found it shut down. The Windows event log has an entry from 09:45 that claims the shutdown had occurred at 03:29:10 which might not be entirely accurate considering there are lines in the sleepstudy until 03:40 and event log entries until 03:45. The last few entries are unknown events 7021 from Netwtw12 (apparently something related to WiFi as the event details contain my SSID and router name).
Edit 2:
The event log entries are the same as described in this intel support request although I don’t have the connection problems described there. Considering @Patrick_Vetter also described something related to the AX210, could it be that the system tries to wake up from sleep for an update check, enables wifi and then crashes?
I applied the S3 standby registry hack which slightly changed the behavior. When I opened the laptop in the morning, the laptop appeared powered off (power LED off, boot screen when pressing the power button) but fully restored my session, as expected.
I still checked the Windows event log and saw - again - that the laptop had been awoken from standby at 03:29, with several error messages relating to the AX210.
@TheTwistgibber I am experiencing this issue and it is making the laptop difficult to use for work, since I have to undock the laptop and close it to move around several times a day, and when I open it I find that it has to start up from scratch and recover my apps. I do have an HDMI card installed since I plug in a second monitor when I’m at my desk. Is there a firmware update for the HDMI card?
Generation of Framework Laptop: 12th Gen i7-1260P
SSD Installed: 512GB
BIOS version: Original Bios, not beta
Happening on AC power, battery, or both: I never put it to sleep on AC, so I don’t know if its happening there.
Power adapter used (Framework or other): Framework adapter plugged into a USB-C hub that feeds into the laptop, but like I said, the issue happens when it’s unplugged and I close the lid to put the laptop to sleep and travel with it.
External peripherals utilized/plugged in (if any): USD-C Hub
Expansion Cards used in ports: 2x USB-C, 1 USB-A, 1 HDMI
Date of delivery (only if comfortable sharing): September 2023 (Batch 2)
My problem is 100% caused by something to do with expansion slots that are not usb-c nor usb-a. I haven’t posted in months because I haven’t had even a touch of a problem, to the point I forgot about this whole mess. This entire time I’ve had only the usb-c and -a, both on and off power. No problems whatsoever. Last night I plug in the hdmi card and this morning I open the laptop, half a second of screentime, and then it restarts–abnormal shutdown. Did a few things, closed it for a few hours, opened it again, exact same problem. It has nothing to do with the battery. Something about the DP card and the HDMI card cause the computer to freak out upon opening the lid and cause an abnormal shutdown.
I started having this issue a few weeks ago on my 12th Gen running Windows 11. Even when I did a clean reinstall of Windows it kept happening.
Over the last 2 days, however, I experimented with quitting Chrome completely before putting my laptop to sleep, and I haven’t had it happen again (yet). So it’s possible that Chrome is doing something bad during one of the many events that occur during sleep. Other folks might want to test this out, and if I learn more I’ll follow up here.
. I think the Shutdown problem was existing before I plugged in the DP Card and had a MicroSD Card connected.
