FW16 Batch 1 Guild

Framework Laptop 16
710

Tonight’s (2024-02-23) update:

Hello,

We sincerely apologize for this follow-up communication, but after receiving reports of confusion from customers that received the previous email (111 total), we’ve identified that the export of orders in Batch 1 used for that email included customers with other keyboards experiencing a similar delay, but were not previously identified or communicated. The email was also sent to a small number of customers (5 total) that were impacted by a Pre-Built Windows Licensing issue and they have already been notified of this error.

The corrected list of keyboard modules impacted by the delay in Batch 1 are as follows:

  • RGB Clear ANSI (10 total)
  • International English (30 total)
  • Blank ANSI (8 total)
  • Blank ISO (8 total)
  • Traditional Chinese (Cangjie & Zhuyin) (2 total)
  • International English - Linux (48 total)

As of today, the updated schedule shows that these keyboard modules are to arrive at our 3PL (3rd Party Logistics) partner facility and will be ready to ship the week of March 4th.

If you have already responded to us, and this new information changes your decision to either continue to wait for shipment or to change your keyboard selection, please let us know.

We know these mistakes have been extremely frustrating, and we are disappointed in ourselves for these errors. We’re working to improve internal processes to avoid similar mistakes in the future.

Thank you for your understanding, and again, we’re sorry.

  • The Framework Team

Regards,
Framework Support

Addendum 1 sent a few hours later:

THIS IS A MASS MESSAGE TO ALL REMAINING IN QUEUE FOR BATCH 1 DELAY EMAIL FOLLOW-UP

Hello,

We will resume review and modifications first thing Monday morning. Rest assured that this will not cause additional delays and we will not start processing payments on in-stock modified Batch 1 orders until we’ve completed the review of all remaining tickets.

If you’ve chosen to wait, out latest information puts the availability to ship delayed components at the week of March 4th.

If you’ve chosen to edit your order to in-stock items, we’ll start capturing final payment next week for shipment as quickly as possible.

Thank you so much for your patience, and you should expect follow-up on Monday morning.

Regards,
Framework Support

19 Likes
711

Thank you so much for copying that response here. I hadn’t received a reply to my query and your email answered my question indirectly as well.

3 Likes
712

Thank you framework for the update, this really helps us understand what’s happening.

Can’t wait to get my FW16 still.

7 Likes
713

If we’re expecting impacted orders to be ready to ship within two weeks at the most (end of the week starting March 4th), that makes the decision to stick or switch a bit more interesting.

(Please note this is a work of complete speculation and I don’t know what I’m talking about)

I’d guess that if you chose to switch switch, by the time support are able to modify the order, capture payment, and handle any other steps involved in getting the order ready to ship, you’re looking at ~2-4 days until the order ships. In which case I think you’d save somewhere in the range of ~5-10 days…

For the sake of 5-10 days, I think I’ll keep my place as one of the 48 waiting on a Linux keyboard to avoid the windows logooooo!

9 Likes
714

I am surprised we all don’t have to build the keyboard ourselves from individual keys. It would probably add about 60 mins of anticipation to a new user making their own keyboard before they get to switch the laptop on. :grinning:

3 Likes
715

I’m sticking with my switch. That macro pad didn’t get in on the 19th like they said either. The fact I can easily change out the part later makes the decision all the more easier.

2 Likes
716

Looks like you can switch your order back to “International English - Linux” again, as both the normal and Linux variants are delayed. :upside_down_face:

Initially I had ordered the normal “International English”, but since the confirmation of delay for both of them, I asked them to switch my order to “International English - Linux”.

1 Like
717

To be fair, they never said that. They said the factory that makes the macropad would reopen on the 19th. See the 7th update email from Feb 8th.

7 Likes
718

So, what’re you gonna do now? If it’s really important, you can switch the config now and get it fairly soon or wait a little and get your original config.

(I always get confused when I see your profile picture somewhere, as it’s so similar to mine, lol)

720

I’m sticking to my EN international keyboard, I can wait an extra two weeks. I always told myself that I would be happy if my FW16 shipped Q1 2024 and it looks like it will still make it before the end of Q1 so :+1:t3:

4 Likes
721

Hi,
@henrytr Did you find a fix for your “spacer” issue?
Framework actually post the design specs for the “spacer” on github, so you can find out what the exact dimensions should be, together with design tolerances. So, if you have a tool that can measure down to 0.05 mm steps, you could measure your “spacer” and see if it is within the design specs or not. Looking at the tolerances table, it should be accurate to about ± 0.1 mm which is pretty good.

1 Like
722

The guy on YouTube who posted that picture didn’t do an update about the spacers so I have no Idea. I think he goes by @CJ_Elevated. Might be interesting if he experimented with ways to mitigate this problem since it seems to be common… at least for early batches.

723

Anyone been charged and get an email that had the Macropad after the announcement that they will be shipping it without the pad and then ship the pad later? I know their support is busy, and I already had a ticket open (from right before the post was published) and I asked back a couple days later on why I haven’t been charged and I haven’t heard anything back.

2 Likes
724

I don’t have the macro pad, but I have a keyboard that is delayed. I asked them to change the keyboard in response to their email offer/info on Thursday.

Nothing on mine either. If it doesn’t get changed/charged/shipped today…then I’m wondering what was even the point of their thursday email?

1 Like
725

I agree, I got all excited thinking that my laptop was about to ship (assuming it was on the side just waiting for the macro pad) but that doesn’t appear to be the situation, looked like our pre-orders were not looked at or held aside to make sure we had our parts and they they are just now going through and pulling parts and testing.

726

Keyshorts came…now just need the laptop with RGB keyboard :frowning:

20240226_114214
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3 Likes
727

Anyone been charged and get an email that had the Macropad after the announcement

I have the macropad. I haven’t gotten an email update.

3 Likes
728

Same here.

1 Like
729

I don’t understand keyshorts. Aren’t there stickers on top of the key caps? Doesn’t that alter the feel of the keyboard?

1 Like
730

I find it quite frustrating that I’ve had zero explanation of what is going on even though I placed my pre-order within 15 minutes of it going live. Would someone who has the information mind looking at my order and telling me what is delayed?

System: Ryzen 9 7940HS
Expansion Bay Module: Graphics Module (AMD Radeon RX 7700S)
Power Adapter: 180W Power Adapter
Keyboard: Framework Laptop 16 RGB Keyboard - US English x 1
Laptop Bezel: Framework Laptop 16 Bezel - Black x 1
Replacement Parts: AC Cable x 1
Spacer: Black x 2
Expansion Cards:
HDMI (3rd Gen) Expansion Card x 1
MicroSD Expansion Card x 1
USB-C Expansion Card x 4

1 Like